Customer relations

The satisfaction of our customers is at the heart of our concerns

Although our skills and expertise are key components for the long-term success of our business, our core concern is the quality of the relationships that we build with our customers.

We strive to maintain good relationships with our customers based on trusted partnerships, and to offer them a comprehensive range of products and services which satisfy their expectations. We place particular emphasis on the following aspects:

  • openness, dialogue and transparency in our relationships
  • welcoming visitors to our sites and offering personalised tours of our workshops
  • listening attentively and responding systematically as soon as possible
  • participating in developing new products and proposing bespoke solutions
  • comprehensive service including finishing and packaging of parts
  • our high-performance logistics ensure we keep to the delivery lead times
  • regularly monitoring customer satisfaction indicators with a view to continuous improvement

We want to build relationships with our customers based on trust and loyalty, in keeping with our mutual commitments.

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